You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.
Sorry, but you cannot currently request changes.
If you need to change the size or colour, you can return the products for free and make a new purchase.
You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.
You have 14 days from the delivery of the order to request its return, and then an additional 14 days to return the products. The procedure is quick and easy and shipping is totally free.
As an unregistered user you will need to contact our Customer Service by phone or email. Once the request has been made:
1. You will receive a return authorisation email with a label to print and apply to the package, the tracking number to track the shipment and DHL's phone number.
2. Be sure to protect the products by choosing a suitably sized carton.
3. Arrange for the package to be picked up by DHL or take your package to a DHL service point. Find all the details at www.dhl.com. Make sure that no more than 14 days have passed since you requested the return.
In the case of any kind of defects you can return the item easily.
If you are a registered user, log in to your My MaxMara account, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.